Darling's Honda

Darlings Honda Service Review Our experience with Darlings Honda Service was nothing short of a nightmare. We brought our 2019 Honda Accord in to fix the radio, and what was promised to be a 7-hour job turned into an excruciating 3.5-month ordeal filled with lies and incompetence. Throughout the process, we were repeatedly told that the parts were on their way and that the repair would be completed by the end of each week. None of these promises were kept. It wasn't until we escalated our concerns to the owner that we received an apology, which seemed more like an attempt to save face than a genuine gesture of accountability. The introduction of a new service manager, Blaine, did not improve the situation. Despite his assurances, when we finally got our car back in early July, the radio worked for a mere three hours before failing again. To make matters worse, our automatic start had been disabled, indicating further mishandling of our vehicle. When we reached out to Blaine, his response was dismissive and delayed, only willing to address the issue two weeks later. Upon returning the car on July 19th, the staff seemed unaware of our appointment, and we had to wait while they contacted Blaine at home. After another ten days, Blaine informed us that the radio had been damaged by water from a leaking window, claiming it wasnt a "Honda window"—a statement Honda later confirmed as false. To add insult to injury, they blamed us for the damage and refused to cover the amplifier under our extended warranty. This entire experience has been beyond frustrating. Darlings Honda Service had our car for months and failed to identify or fix the problem correctly. Their handling of the situation was dishonest and unprofessional. If we could give them a negative rating, we would. Darlings, it's time to wake up and do the right thing. We are considering taking our story to the news to ensure other customers are aware of the level of service they wont enjoy.